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The packages are sent at the risk of the recipient.
Shipping Terms:
The products are delivered to the address specified by the customer on the order form.
The delivery provided by the carrier during delivery of the product and comprising a number of delivery constitutes evidence of transport and delivery. It is the client itself exercise any remedy, and never the responsibility of society DirectElectronique.com can not be challenged for any reason whatsoever (delay, damage, total or partial loss).
Delivery problems due to carrier:
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products.) Must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the client. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery registered mail with return receipt stating the said claims. The consumer must send a copy of this mail:
DirectElectronique Sàrl Chemin du LEVANT 1 1020 Renens (VD) Switzerland
Delivery errors:
Consumers should make DirectElectronique.com from the day of delivery or later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or in quality compared to entries on the order form. Any claims made after this time will be rejected. Delivery times are only indicative and may give rise, from the buyer, or to cancel the order or a request for damages for delays caused by any event .
Failure to receive a package within the time specified, an inquiry is conducted with the carrier and may take several days. During this period, no refund or return can be made.
In any event, delivery times can only take place if the buyer has met its obligations to us, whatever the cause of its eventual failure.
Any complaints, regarding apparent defects or non-compliance of the product delivered the product ordered, must be made in writing within 48 hours of receipt of the goods by the buyer. After this time, no claim will be considered.
It is the buyer to provide any justification as to the reality of defects or anomalies reported.
The buyer must give us all facilities to make the finding of possible defects to allow us to remedy.
The buyer will refrain from any intervention in the internal technical equipment in any event, this clause applies especially to anyone else, he was improperly instructed by the buyer.
Post:
To minimize transportation costs, all products of low and moderate congestion are shipped by postal service or Colissimo Monitoring. In addition to being economical, this service 48h delivery throughout France and offers the possibility of recovering the goods ordered at your post office near the delivery address in case of absence from initial delivery in presentation factor. Specifically, if you are absent the day of delivery, your postman will leave a notice in your mailbox, you will collect your parcel at your post office during business hours within 15 days. Colissimo Monitoring is a very reliable service. However, he may, as in any expedition, there may be a delay of delivery or the product gets lost. In case of late delivery from the date we've indicated in the mail from, we ask that you notify us of the delay in sending us an email. We will then contact the Post to start investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period the product is found, it will immediately re-routed to your home (most cases). If however the product is not found at the end of the period of 21 days of investigation, the Post considers the package as lost. Cvest only then we can send you a replacement at our expense. If the product ordered nvétaient available at this time, we will refund the amount of products affected by the loss of carrier. If the product was still available, but had changed its pricing on the site, we will apply the new sales price, either by reimbursing you check the difference, either by requesting a check on the price difference. We disclaim any responsibility for the longer delivery times because of carrier, including for loss of goods or strike |
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